Trade-in

How do I trade in my device for cash on Back Market?

What items can I trade in and in which countries is Back Market Trade-in available?

Trade in and trade up with Back Market & PlayStation

Why is Back Market asking for my Social Security Number (SSN)?

Is my personal data safe through Trade-in?

What’s the difference between Shake to Trade‑in, Scan to Trade‑in, and AI Grading?

How do I best describe the condition of my device when I trade it in?

Do I need to include accessories when I trade in a device on Back Market?

I don't know the model of the item I want to trade in. What can I do?

How do I cancel my trade-in?

How do I take photos of my trade-in before shipping?

How do I prepare and ship my package for Trade-in?

How do I disconnect my iCloud, Google, or Samsung account?

How do I track my Trade-in shipment? What if it’s lost?

The refurbisher asked me to do something I don’t understand. What should I do?

Why did I receive a counteroffer from the refurbisher?

How do I get paid through Trade-in?

I haven’t heard back from the refurbisher. What should I do?

I still haven’t received payment for my device. What’s going on?