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  1. Back Market - Help Center - USA
  2. Trade-in

Trade-in

How to assess your item and get a price offer

  • How do I trade in my device for cash on Back Market?
  • How do I best describe the condition of my device?
  • Do I need to include accessories when I trade in a device on Back Market?
  • I’m not sure about the model of the item I want to trade in. What can I do?
  • What items can I trade in and is Back Market Trade-in available outside the US?
  • Is my personal data safe through Trade-in?

How to ship your item

  • How to take photos of your item before shipping
  • How do I prepare and ship my package?
  • How to disconnect my iCloud/Google account?
  • How do I get paid through Trade-in?
  • How long is my price offer good for? Can I cancel my trade-in?
  • What if I misdescribed the condition of my item?

What to do after shipping an item

  • How do I track my package? What if it’s lost?
  • The refurbisher asked me to do something I don’t understand. What should I do?
  • Why did I receive a counteroffer from the refurbisher?
  • I haven’t heard back from the refurbisher. What should I do?
  • I still haven’t received payment for my device. What’s going on?
  • How do I get my item back if it's not accepted for trade-in?
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