Taking photos of your item before you send it off protects you in case anything happens in transit. That’s why it’s a required step for Trade-in. You don’t need to send us these photos, just keep them stored somewhere safe in case they’re needed in the future.
Before shipping, take photos of:
- Your device (all angles):
- Clear and bright photos
- No screen reflections
- See specific requirements below by device type
- Your packaged device with shipping label:
- Take one photo showing the shipping label clearly visible on your package
Jump to
Smartphones & tablets
MacBooks
Other items
Photos of smartphones & tablets
Your photos should capture these parts of the device:
- Front screen switched on (if possible)
- Front screen switched off
- Back
- Left edge
- Right edge
- Top edge
- Bottom edge
- Charging port
Photos of MacBooks
Your photos should capture these parts of the device:
- Front screen switched on (if possible)
- Front screen switched off
- Top of the computer
- Right edge (with the screen slightly open)
- Left edge (with the screen slightly open)
- Front edge (screen closed)
- Back
- Charging ports
Other items
For all other items, take photos of your item from all angles. Make sure to include closeups of important features, and check that there isn’t a reflection on any screens.
Keep in mind that these photos will be your protection if something goes wrong during shipping. So, the more detailed, the better!