How to track your item
It’s easy to keep your eyes on your trade-in once it’s been shipped — all prepaid shipping labels come with tracking.
Log in to your Back Market account > "My trade-ins" > “Track shipment”.
You can also access it by clicking on "More details" and then clicking on the package number.
What if my package is lost?
If you’ve checked the UPS tracking page and it looks like the refurbisher hasn’t received your package in a reasonable timeframe, or if the package status remains the same for a week, you can contact the refurbisher directly by logging in to your Back Market account > "My trade-ins" > "Go to conversation". Here, you can send them a message to see if they’ve received your package.
Back Market's prepaid shipping label provides package tracking and coverage if your package has been lost, stolen, or damaged in transit. Be sure to save the proof of mailing so that we can investigate if something happens to your package.
Keep in mind there's no need for you to pay for shipping since we offer it for free. If you do pay yourself, contact the shipping provider directly since we won’t have a way to locate the package.
Want us to look into this for you? Hit us up here or, call us at +1(855) 442-6688.