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  1. Back Market - Help Center - USA
  2. BuyBack
  3. What to do after shipping an item

What to do after shipping an item

  • How do I track my package? What if it’s lost?
  • The refurbisher asked me to do something and I don’t know how. What should I do?
  • Why did I receive a counteroffer from the refurbisher?
  • I haven’t heard back from the refurbisher. What should I do?
  • I still haven’t received payment for my device. What’s going on?
  • How do I get my item back if it's not accepted by BuyBack?
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