What to do after shipping an item

What happens to the personal information I share during BuyBack?

How do I get my item back if I reject a counteroffer?

Why did I receive a counteroffer from the refurbisher?

How do I get paid through BuyBack?

How do I upload my ID for BuyBack?

I haven't heard back from the refurbisher. What should I do?

How can I track my item once I’ve shipped it?

My BuyBack package has been lost or misplaced. What do I do?

I still haven’t received payment for my device. What’s going on?

How do I get my item back if it's not accepted by BuyBack?