Your checklist before getting paid
- Make sure that the required info is saved in your account: bank account number, routing number, and the last 4 digits of your Social Security number.
- Make sure that the date of birth in your Back Market account is the same as the birthdate on your ID card. If you’re not 18 yet, you’ll have to ask a parent or legal guardian to help you make the sale.
- For security purposes, the first and last names must also be the same on your ID and Back Market account. If the two are different, please edit your Back Market account profile.
For the safety of our customers and refurbishers, we have different layers of verification and security that must be established before sending out payments. This is why it can take up to 6 business days for funds to appear in your bank account.
How to check if you’ve been paid
Log in to your Back Market account > "My trade-ins". If "Payment sent" appears, it means that the refurbisher has initiated the payment on the date indicated.
If you don't see "Payment sent" and feel that it should have been already, contact the refurbisher again.
The wording of the deposit does explicitly say "Back Market Trade-in".
If you notice after 6 business days that your order shows the "Payment sent" status but nothing appears in your bank account, you can contact us directly here and we’ll get back to you within 1 business day.
Why haven’t I received a payment confirmation?
You might not have received a payment confirmation because the refurbisher has not yet confirmed that your item has been accepted.
To see if you received any messages about any issues from the refurbisher, log in to your Back Market account > "My trade-ins". If it’s been more than 2 business days since the refurbisher received your item, you can also send them a message and ask via "My trade-ins".
Want us to look into this for you? Contact us here or, call us at (855) 442-6688.