Back Market - Help Center - USA Help Center home page

Go back to the shop
  1. Back Market - Help Center - USA
  2. BuyBack

BuyBack

Need information on how to trade in your item? We have a selection of articles below to help explain the process. You can also contact Back Market directly by phone at +1(855) 442-668893 and explain your problem in detail.

How to assess your item and get a price offer

  • How do I trade-in my device through BuyBack?
  • How do I best describe the condition of my device for resale on Back Market?
  • Do I need to include accessories when I trade in a device on Back Market?
  • I’m not sure about the model of the item I want to trade in. What can I do?
  • What items can I trade in through BuyBack?
  • What happens to the data on my device after I trade it in?
See all 15 articles

How to ship your item

  • How to delete a Google account?
  • How do I upload my ID for BuyBack?
  • How do I get paid through BuyBack?
  • When should I ship my item?
  • What happens if my item condition has changed or not as I initially described it?
  • I changed my mind and no longer wish to sell my item. What should I do?
See all 8 articles

What to do after shipping an item

  • How can I track my item once I’ve shipped it?
  • My BuyBack package has been lost or misplaced. What do I do?
  • What happens to my item once it has been shipped?
  • Why did I receive a counteroffer from the refurbisher?
  • I haven't heard back from the refurbisher. What should I do?
  • I still haven’t received payment for my device. What’s going on?
See all 9 articles
Deutsch Deutsch (Österreich) Ελληνικά English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano Nederlands Nederlands (België) Português Slovenčina svenska