Back Market - Help Center - USA Help Center home page

Go back to the shop
  1. Back Market - Help Center - USA
  2. BuyBack

BuyBack

Everything you need to know about trading in your item!

How to assess your item and get a price offer

  • How do I best describe the condition of my device for resale on Back Market?
  • How do I trade-in my device through BuyBack?
  • What items can I trade in through BuyBack?
  • Do I need to include accessories when I trade in a device on Back Market?
  • My device is no longer working, can I trade it in?
  • My device’s screen is broken. Can I still trade it in?
See all 15 articles

How to ship your item

  • Where can I ship the item I sold through BuyBack?
  • I changed my mind and no longer wish to sell my item. What should I do?
  • When should I ship my item?
  • Where can I find my prepaid shipping label?
  • What happens to my item once it has been shipped?
  • What happens if my item condition has changed or not as I initially described it?

What to do after shipping an item

  • What happens to the personal information I share during BuyBack?
  • How do I get my item back if I reject a counteroffer?
  • Why did I receive a counteroffer from the refurbisher?
  • How do I get paid through BuyBack?
  • How do I upload my ID for BuyBack?
  • I haven't heard back from the refurbisher. What should I do?
See all 10 articles
Deutsch Deutsch (Österreich) Ελληνικά English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano Nederlands Nederlands (België) Português Slovenčina svenska