How to assess your item and get a price offer
- How do I trade-in my device through BuyBack?
- How do I best describe the condition of my device for resale on Back Market?
- Do I need to include accessories when I trade in a device on Back Market?
- I’m not sure about the model of the item I want to trade in. What can I do?
- What items can I trade-in through BuyBack, and is BuyBack available outside the U.S.?
- Is my personal data safe through BuyBack?
How to ship your item
What to do after shipping an item
- How do I track my package? What if it’s lost?
- The refurbisher asked me to do something and I don’t know how. What should I do?
- Why did I receive a counteroffer from the refurbisher?
- I haven’t heard back from the refurbisher. What should I do?
- I still haven’t received payment for my device. What’s going on?
- How do I get my item back if it's not accepted by BuyBack?