BuyBack
Everything you need to know about trading in your item!How to assess your item and get a price offer
- How do I best describe the condition of my device for resale on Back Market?
- How do I trade-in my device through BuyBack?
- What items can I trade in through BuyBack?
- Do I need to include accessories when I trade in a device on Back Market?
- My device is no longer working, can I trade it in?
- My device’s screen is broken. Can I still trade it in?
How to ship your item
- Where can I ship the item I sold through BuyBack?
- I changed my mind and no longer wish to sell my item. What should I do?
- When should I ship my item?
- Where can I find my prepaid shipping label?
- What happens to my item once it has been shipped?
- What happens if my item condition has changed or not as I initially described it?
What to do after shipping an item
- What happens to the personal information I share during BuyBack?
- How do I get my item back if I reject a counteroffer?
- Why did I receive a counteroffer from the refurbisher?
- How do I get paid through BuyBack?
- How do I upload my ID for BuyBack?
- I haven't heard back from the refurbisher. What should I do?