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  2. BuyBack

BuyBack

How to assess your item and get a price offer

  • How do I trade in my device for cash on Back Market?
  • How do I best describe the condition of my device?
  • Do I need to include accessories when I trade in a device on Back Market?
  • I’m not sure about the model of the item I want to trade in. What can I do?
  • What items can I trade-in through BuyBack, and is BuyBack available outside the U.S.?
  • Is my personal data safe through BuyBack?

How to ship your item

  • How to take photos of your item before shipping
  • How do I prepare and ship my package?
  • How to disconnect my iCloud/Google account ?
  • How do I get paid through BuyBack?
  • How long is my price offer valid? Can I cancel my sale?
  • What if I misdescribed the condition of my item?

What to do after shipping an item

  • How do I track my package? What if it’s lost?
  • The refurbisher asked me to do something and I don’t know how. What should I do?
  • Why did I receive a counteroffer from the refurbisher?
  • I haven’t heard back from the refurbisher. What should I do?
  • I still haven’t received payment for my device. What’s going on?
  • How do I get my item back if it's not accepted by BuyBack?
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