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  1. Back Market - Help Center - USA
  2. Troubleshooting & setup

Troubleshooting & setup

iPhone, iPad

  • Why is my device locked?

Repairing your device yourself

  • How can I repair my device myself?

Smartphones

  • Caring for your Galaxy Z Flip device
  • Why does my iPhone shut down or restart unexpectedly?
  • Why does my Android shut down or restart unexpectedly?
  • My device doesn't turn on
  • Why does my battery drain so quickly?
  • My device's battery capacity is below 80%
See all 31 articles

MacBooks

  • Tips for common Mac keyboard and password issues
  • How do I set up my MacBook?
  • Why isn't my Mac charging?
  • My MacBook battery doesn't hold a charge very long
  • My Mac's power cable isn't working
  • My Mac won't turn on
See all 16 articles

Windows laptops

  • My laptop's sound isn't working
  • My laptop is too slow
  • My laptop's webcam isn't working
  • My laptop is overheating
  • My laptop's Wi-Fi and/or Bluetooth aren't working
  • There's an issue with my laptop's operating system (OS)
See all 14 articles

AirPods

  • My AirPods don't work properly
  • How do I find my AirPods' serial number?

iPads

  • Everything you need to know about Apple Pencil

Beats earbuds

  • What's wrong with my Beats?
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Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska