If your device isn't turning on, try these tips from our in-house tech experts for a quick fix.
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Check your charger and cable
For all devices
Follow the steps below to check your phone charger:
- Plug your phone into a power source.
- Connect your smartphone to your USB cable.
- Plug it into one of these power sources:
- Wall power socket: Plug your charging cable into a power adapter, then plug it into the wall.
- A computer: Plug your charging cable into a USB 2.0 or 3.0 port on a computer or laptop — make sure the device is turned on.
If your phone charges very slowly or doesn’t charge at all:
- Double-check that your USB adapter and charging cable aren’t damaged — you should never use damaged accessories.
- Make sure that your USB wall adapter, cable, and plug are firmly in place and are plugged into a working outlet.
- The issue could stem from a faulty socket, so try a few different outlets.
- Check that there isn’t any debris blocking the charging port at the bottom of your smartphone, then try plugging your charging cable again. If the issue persists, your charging port probably needs to be replaced.
- Allow your phone to charge for at least 30 minutes.
| iPhone is charging | iPhone is not charging |
| Charging port clean | Charging port blocked |
Clean your charging port
For all devices
The best tool to clean your device’s charging/headphones port is a toothpick. Carefully insert it into the port and gently move it along the interior. Remove the toothpick after you’ve gone over it once to check for any debris. Wipe it off using a paper towel or cloth and then repeat the process until the toothpick comes out clean.
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Force your device to restart
iOS devices
Force-restart your iPhone with Face ID:
- iPhone 8, SE, X, or later:
- Press the volume up button and rapidly release it. Then do the same with the volume down button.
- Press and hold the side button.
- Release the button when you see the Apple logo pop up.
If your iPhone doesn’t have Face ID:
- iPhone 7:
- Press and hold the sleep/wake button and the volume down button at the same time.
- Release the buttons when you see the Apple logo pop up.
- iPhone 6s or iPhone SE (1st generation only):
- Press and hold the sleep/wake button and the home button at the same time.
- Release the buttons when you see the Apple logo pop up.
Android devices
To force-restart your Android smartphone, press and hold the power button and the volume down button for 7-10 seconds.
Restore your device
For iOS devices
Restore factory settings from your Mac
First — be sure to back up your data! Then, follow these steps on your Mac:
- If you have a Mac with macOS Catalina or later, open the Finder app.
- If your Mac has macOS Mojave or earlier, or your device is a different PC, open the iTunes app.
- Connect your smartphone to your computer.
- If you see a pop-up message that asks for a passcode or says “Trust This Computer,” follow the instructions that appear on the screen.
- Select your smartphone when it shows on your computer or laptop.
- Select “Restore [device]” — if you’re still logged in to "Find my", make sure that you sign out first.
- Select “Restore” once more to confirm.
- Your computer will erase your phone and install the latest version of iOS, iPadOS, or iPod software.
- After your phone is restored to factory settings, it will automatically restart.
Android devices
- Back up your data first!
- Go to "Settings" > "Google" > "Backup".
- You may also see "Settings" > "Backup".
- If you don’t see either, contact the manufacturer for help.
- To force restart, go back to "Settings" > “Factory Data Reset”.
- Enter your security credentials, if prompted.
- Select “Delete all” and follow the instructions to reset your device.