Device help and troubleshooting
Something not working as expected? Get step-by-step instructions on setting up your device or solving common issues with smartphones, laptops, and accessories.Setting up your device
- How to set up your 'new' iPhone
- Using a prepaid SIM card on your device
- How do I change the keyboard on my iPhone/iPad?
- How do I set up my MacBook?
- Getting started with your refurbished device
- How do I enter my Access Point Name (APN) settings on Android?
Smartphone troubleshooting
- What’s the Pixel 6a battery performance program, and am I eligible?
- Why is my device locked?
- Caring for your Galaxy Z Flip device
- Everything you need to know about Apple Pencil
- Why does my iPhone shut down or restart unexpectedly?
- How do I connect my Android to my carrier?
Laptop troubleshooting
- ChromeOS Flex installation: Common problems and how to fix them
- My laptop's sound isn't working
- My refurbished laptop is too slow
- My laptop's webcam isn't working
- My laptop is overheating
- My laptop's Wi-Fi and/or Bluetooth aren't working