Back Market - Help Center - USA Help Center home page

Go back to the shop
  1. Back Market - Help Center - USA
  2. Troubleshooting
  3. Smartphones

Smartphones

  • Troubleshooting: I can't change / choose the language of my phone
  • Troubleshooting: My eSIM is not working
  • Troubleshooting: I can't update my phone
  • Troubleshooting: The GPS location sensor on my phone does not work
  • Troubleshooting: My camera's flash is not working
  • Troubleshooting: I can't remove the sound from the camera
  • Troubleshooting: Facial recognition / FaceID is not working
  • Troubleshooting: I have an issue with my device's sensors
  • Troubleshooting: The camera on my device is not zooming
  • Troubleshooting: My camera is showing a black screen / is not working
  • Troubleshooting: My camera can't focus
  • Troubleshooting: My phone's plugs and sockets aren't working
  • Troubleshooting: My device's battery capacity is not optimal (<85%)
  • Why is my battery heating up/swelling?
  • Troubleshooting: My battery is not charging
  • Troubleshooting: My headset / jack plug is not working
  • Troubleshooting: The vibrate mode of my phone is not working
  • Troubleshooting: My phone runs out of battery too fast
  • Troubleshooting : issue with a button
  • Troubleshooting : my device doesn't catch the network
  • Troubleshooting : when on a call, people can't hear me well
  • Troubleshooting : My device doesn't turn on anymore
  • Troubleshooting : my device has a display issue
  • Troubleshooting : my device's Touch is not working properly
Deutsch Deutsch (Österreich) Ελληνικά English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina svenska