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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. Troubleshooting & setup
  3. Smartphones

Smartphones

  • Caring for your Galaxy Z Flip device
  • Why does my iPhone shut down or restart unexpectedly?
  • How do I enter my Access Point Name (APN) settings on Android?
  • Why does my Android shut down or restart unexpectedly?
  • My device doesn't turn on
  • Why does my battery drain so quickly?
  • My device's battery capacity is below 80%
  • Why isn't my battery charging?
  • How to restore a device to factory settings
  • How to set up your 'new' iPhone
  • My microphone doesn’t work
  • My device's sensors don't work properly
  • Why can't I update my phone?
  • Why isn't my eSIM working?
  • All about eSIM and iPhones
  • Why can't I install apps on my phone?
  • Why doesn't the GPS on my phone work?
  • What's wrong with my phone's button or switch?
  • My device's Touch has issues
  • My phone's plugs and sockets aren't working
  • Facial recognition/Face ID isn't working
  • How do I change the language on my phone?
  • My refurbished device has a display issue
  • Why is my battery heating up/swelling?
  • My headset and/or phone jack aren't working
  • Why isn't vibrate mode working on my phone?
  • Why can't people hear me on calls?
  • Why can't my device pick up the network?
  • My camera doesn't work and/or has a black screen
  • My camera can't focus
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Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska