Device help and troubleshooting
Something not working as expected? Get step-by-step instructions on setting up your device or solving common issues with smartphones, laptops, and accessories.
85 articles
- My laptop is in the wrong language
- My Mac is in the wrong language
- How do I set up my MacBook?
- Using a prepaid SIM card on your device
- How do I enter my Access Point Name (APN) settings on Android?
- Getting started with your refurbished device
- How do I change the keyboard on my iPhone/iPad?
- How to set up your 'new' iPhone
- How to restore a device to factory settings
- All about eSIM and iPhones
- How do I change the language on my phone?
- Why is my device locked?
- What’s the Pixel 6a battery performance program, and am I eligible?
- Caring for your Galaxy Z Flip device
- Everything you need to know about Apple Pencil
- Why does my iPhone shut down or restart unexpectedly?
- How do I force restart my iPhone/iPad?
- Why doesn't my unlocked phone work with my carrier?
- Why can't I connect to the Internet from my phone?
- How do I connect my Android to my carrier?
- I see “Invalid SIM” or “No SIM” on my iPhone/iPad
- I need help connecting my iPhone to my carrier
- Why is my iPhone showing an 'Important Message' or 'Unknown Part' warning from Apple?
- Why does my Android shut down or restart unexpectedly?
- My device doesn't turn on
- Why does my battery drain so quickly?
- My device's battery capacity is below 80%
- Why isn't my battery charging?
- My phone makes noise when I take a picture, is this normal?
- My microphone doesn’t work
- My device's sensors don't work properly
- Why can't I update my phone?
- What do I need to know about eSIM?
- Finding your IMEI number
- Why did I get a blocklisted device?
- Why can't I install apps on my phone?
- What's wrong with my phone's button or switch?
- Why doesn't the GPS on my phone work?
- My device's Touch has issues
- My phone's plugs and sockets aren't working
- Facial recognition/Face ID isn't working
- Why is my battery heating up/swelling?
- My refurbished device has a display issue
- My headset and/or phone jack aren't working
- Why isn't vibrate mode working on my phone?
- Why can't people hear me on calls?
- My camera doesn't work and/or has a black screen
- Why can't my device pick up the network?
- My camera can't focus
- Why can't I turn off the camera sound on my phone?
- My phone camera's zoom doesn't work
- Why isn't my device's camera flash working?
- ChromeOS Flex installation: Common problems and how to fix them
- My laptop's sound isn't working
- My refurbished laptop is too slow
- My laptop is overheating
- My laptop's Wi-Fi and/or Bluetooth aren't working
- There's an issue with my laptop's operating system (OS)
- My laptop's webcam isn't working
- I forgot my password and am locked out of my laptop
- My laptop's screen is frozen
- My laptop's connectors (speakers, hard drive, desktop) aren't working
- My laptop is showing a green or blue screen
- My laptop has an issue with its keys
- Why won't my laptop's battery hold a charge?
- My laptop is showing a black screen
- Why is my Mac so slow?
- My Mac has an issue with its connectors
- My Mac's Wi-Fi and/or Bluetooth aren't working
- My Mac's audio isn't working
- Issues with my macOS
- I forgot my password and I'm locked out of my Mac
- My Mac keeps freezing or running slow
- One or more of my Mac's features or accessories aren't working
- My Mac is overheating and/or making loud fan noises
- My Mac won't turn on
- My Mac's power cable isn't working
- My MacBook battery doesn't hold a charge very long
- Why isn't my Mac charging?
- Tips for common Mac keyboard and password issues