Back Market - Help Center - USA Help Center home page

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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. Trade-in
  3. How to ship your item

How to ship your item

  • How do I cancel my trade-in?
  • How do I take photos of my trade-in before shipping?
  • How do I prepare and ship my package for Trade-in?
  • How do I disconnect my iCloud, Google, or Samsung account?
  • How do I get paid through Trade-in?
  • What if I misdescribed the condition of my item?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska