Back Market - Help Center - USA Help Center home page

Go back to the shop

Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. Problem with my order

Problem with my order

Browse these articles for help with specific devices and issues.

iPhone, iPad

  • I need help connecting my iPhone to my carrier
  • I see “Invalid SIM” or “No SIM” on my iPhone/iPad
  • How do I force restart my iPhone/iPad?
  • Why is my iPhone showing an 'Important Message' or 'Unknown Part' warning from Apple?
  • How do I change the keyboard on my iPhone/iPad?
  • How to set up your 'new' iPhone

Smartphones

  • How do I connect my Android to my carrier?
  • How do I enter my Access Point Name (APN) settings on Android?
  • Finding your IMEI number
  • Why did I get a blocklisted device?

MacBooks

  • Troubleshooting MacBook charging & battery issues
  • How to reinstall macOS (Intel)
  • My Mac won't turn on

General questions

  • Common questions about the return process
  • What do I need to know about the 3G network shutdown?
  • My phone is frozen or won't turn on
  • Screen issues on your device
  • Why can't I connect to the Internet from my phone?
  • Where can I find delivery and shipping info?
See all 14 articles

Windows laptops

  • My Windows device has a blue, black, or blank screen
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina svenska