General questions
- Why can’t I use Apple Intelligence on my device?
- Privacy notice for the liveness identity verification
- How do replacement orders work?
- What do I need to know about the 3G network shutdown?
- Why can't I connect to the Internet from my phone?
- Where can I find delivery and shipping info?
- Why it’s important to check the state of your package and item after delivery
- I received a faulty/damaged device, what do I do?
- I'm not happy with my order, what can I do?
- An item is missing from my order. What do I do?
- What if my device’s appearance doesn’t meet my expectations?