Back Market - Help Center - USA Help Center home page

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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. Problem with my order
  3. General questions

General questions

  • Why can’t I use Apple Intelligence on my device?
  • Privacy notice for the liveness identity verification
  • How do replacement orders work?
  • What do I need to know about the 3G network shutdown?
  • Why can't I connect to the Internet from my phone?
  • Where can I find delivery and shipping info?
  • Why it’s important to check the state of your package and item after delivery
  • I received a faulty/damaged device, what do I do?
  • I'm not happy with my order, what can I do?
  • An item is missing from my order. What do I do?
  • What if my device’s appearance doesn’t meet my expectations?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska