General questions

How do I know which network my carrier uses?

I bought an unlocked phone from Back Market. Why can’t I activate it on my network?

How do I ask for help on my order?

Why is it important to check the state of the package and the product after delivery?

My order arrived damaged. What do I do? 🤨

I received a faulty device. What do I do?

I'm not happy with my product/order, what can I do?

How do I contact the seller(s) of my order?

How do I report a defect with my order?

Need help?

How can I find my IMEI number?

I'm missing a device from my order. What do I do?

My order did not meet the esthetic grade descriptions. What do I do?