Back Market - Help Center - USA Help Center home page

Go back to the shop
  1. Back Market - Help Center - USA
  2. Problem with my order
  3. General questions

General questions

  • 3G network shutdown: What you need to know
  • My phone is frozen or won't turn on
  • Screen issues on your device
  • Can't connect to the Internet from your phone?
  • Delivery and shipping info
  • I received the wrong item
  • How do I know which network my carrier uses?
  • Why is it important to check the state of the package and the product after delivery?
  • I received a faulty device. What do I do?
  • I'm not happy with my order, what can I do?
  • How do I report a defect with my order?
  • Need help?
  • I'm missing a device from my order. What do I do?
  • My order didn't match the appearance grade
Deutsch Deutsch (Österreich) Ελληνικά English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano Nederlands Nederlands (België) Português Slovenčina svenska