General questions
- Common questions about the return process
- What do I need to know about the 3G network shutdown?
- My phone is frozen or won't turn on
- Screen issues on your device
- Why can't I connect to the Internet from my phone?
- Where can I find delivery and shipping info?
- I received the wrong item
- Why it’s important to check the state of your package and item after delivery
- I received a faulty/damaged device, what do I do?
- I'm not happy with my order, what can I do?
- How do I report a defect with my order?
- Need help?
- An item is missing from my order. What do I do?
- What if my device’s appearance doesn’t meet my expectations?