We know how alarming this must be, but don't panic. Chances are, your devices are coming from different sellers.
Check to see if you received two tracking numbers for your order. You can do this by logging in to your Back Market account > “My orders”. If there are multiple tracking links listed with your order, then your devices will arrive in separate packages.
If you're sure an item is missing, we’ve got you covered. Contact Back Market Customer Care by logging into your Back Market account > “My orders” > “Ask for help”.