What do I need before I contact Royal Mail about my Back Market order?
Before you contact Royal Mail about your order, find your tracking number. Royal Mail can't find your parcel using your Back Market order number.
How do I contact Royal Mail?
Online: Royal Mail Help & Support
Phone: 03457 740 740
In person: visit your delivery office or a Post Office
How do I add delivery instructions to my Royal Mail delivery?
Depending on your parcel eligibility, you can add delivery instructions using the options available when you track your parcel through the Royal Mail website.
Can I schedule a Royal Mail redelivery?
Yes, you can schedule a redelivery through the Royal Mail website.
How do I pick up my Royal Mail parcel from a pickup location?
You can pick up your Royal Mail parcel from a delivery office, a Post Office, or a Local Collect locker. Bring the "Something for you" card left at your address and a government-issued photo ID.
How long does Royal Mail hold my package at a pickup location?
Royal Mail holds a parcel for 18 days at the delivery office or Post Office. Local Collect lockers hold a parcel for 3 days.
Can I send my Royal Mail parcel to a different address?
Royal Mail can't send your parcel to a different address.
Can I change the recipient's name on my Royal Mail delivery?
Royal Mail can't change the recipient's name on your parcel.