How can I manage my Back Market delivery with UPS?

You can contact UPS to change your delivery date, redirect your parcel to an Access Point, correct minor address errors, or request a parcel hold. Available options depend on your parcel eligibility and seller preferences.

Before you contact UPS about your order, find your tracking number. UPS can't find your parcel using your Back Market order number.

Learn how to find your Back Market order tracking information

UPS charges a fee for changes requested by phone.

Yes, you can change the delivery date. In the UPS tracking page, select "Change My Delivery". You don't need a UPS account: UPS sends a one-time code by email.

You can also use UPS My Choice.

If the "Change My Delivery" option doesn't appear, the seller or the parcel type doesn't allow that change for your Back Market delivery.

Yes, you can fix a small address mistake after a failed delivery attempt through the UPS tracking page. You can correct details such as an flat number or to correct a postcode.

Availability depends on your parcel eligibility. A fee may apply if an address change is available.

No, UPS can't change the recipient's name.

Yes, you can send the parcel to a UPS Access Point (a UPS pickup location). In the UPS tracking page, select "Change My Delivery", then choose a location.

If the "Change My Delivery" option doesn't appear, the seller or the parcel type doesn't allow that change for your Back Market delivery.

You can collect your parcel from a UPS Access Point (a UPS pickup location) with a government-issued photo ID that matches the name on the parcel and the release code or PIN code provided by UPS.

In the United Kingdom, UPS generally holds a parcel at a pickup location for 10 days.

Availability depends on the seller's preference and your parcel eligibility. Check the available UPS tracking tools to see if you can request delivery to a neighbour or a safe place.

Yes, you can ask UPS to hold the parcel. Use UPS My Choice.