What do I need before I contact DPD about my Back Market order?
Before you contact DPD about your order, find your tracking number. DPD can't find your parcel using your Back Market order number.
How do I contact DPD in the United Kingdom?
Phone: 0121 275 0500, Monday–Friday, 8:00–18:30; Saturday, 8:00–16:00; and Sunday, 9:00–15:00
Online: Contact DPD UK online
Can I change my DPD delivery date?
Yes, you can change the delivery date for your DPD parcel through the link sent to you by email or text message (SMS), or use the DPD tracking page.
Can I change the 1-hour DPD delivery slot in the United Kingdom?
No, you can't change the 1-hour DPD delivery slot in the United Kingdom.
Can I send my DPD parcel to a different address?
In the United Kingdom, only the sender can request a change of delivery address for a parcel. Contact Back Market Customer Care to ask the seller whether they're able to request the address change with DPD on your behalf.
Can I change the recipient's name on my DPD parcel?
DPD can't change the recipient's name on your parcel.
Can I send my parcel to a DPD pickup location?
Yes, you can send your DPD parcel to a pickup location. Use the link sent to you by email or text message (SMS), or use the DPD tracking page.
How do I pick up my parcel from a DPD pickup location?
To pick up your DPD parcel in the United Kingdom, follow the pick up instructions sent to you by email or text message (SMS).
How long does DPD keep my parcel at a pickup location?
Check the collection deadline for your DPD parcel in the notification sent to you by email or text message (SMS).
Can I leave my DPD parcel with a neighbour or in a safe place?
Depending on your parcel eligibility, you can leave your DPD parcel with a neighbor or in a safe place.