How can I manage my Back Market delivery with FedEx?

You can contact FedEx to hold your parcel at a pickup location, change your delivery date, leave delivery instructions, sign for your parcel in advance, or request an address change. Available options depend on your parcel eligibility and seller preferences.

Before you contact FedEx about your order, find your tracking number. FedEx can't find your parcel using your Back Market order number.

Learn how to find your Back Market order tracking information

You can hold your parcel at a FedEx pickup location using their tracking page.

Select "Manage Delivery" > "Hold at Location". This option is free.

Depending on your parcel eligibility and the seller's settings, you can change the delivery date through their tracking page.

Depending on your parcel eligibility, you can leave delivery instructions through their tracking page.

Depending on your parcel eligibility, you can sign for it in advance through their tracking page.

Depending on your parcel eligibility, you can request an address change through FedEx. This is a paid option when available.

FedEx can't change the recipient's name on a parcel.

You can hold your parcel at a FedEx pickup location using their tracking page.

Select "Manage Delivery" > "Hold at Location". This option is free.

To pick up your parcel from a FedEx pickup location, bring:

If the address on your ID is different from the delivery address, you may also need proof of address, such as a utility bill.

Check the collection deadline in the notification FedEx sent you by email, text message (SMS), or on the card left after a missed delivery.