You can contact DHL to change your delivery date, request delivery to a different address, or redirect your package to a pickup point. Available options depend on whether your parcel is shipped through DHL Express or DHL Parcel/eCommerce.
What do I need before I contact DHL about my Back Market order?
Before you contact DHL about your order, find your tracking number. DHL can't find your parcel using your Back Market order number.
How do I contact DHL in the United Kingdom?
DHL has several divisions, including DHL Express and DHL eCommerce. Enter your tracking number on the DHL website to find the division handling your parcel and the appropriate contact information.
Can DHL change the recipient's name?
DHL can't change the recipient's name on your parcel.
Can I change the delivery date of my DHL parcel?
The options available depend on your DHL service.
DHL Express: Depending on your parcel's eligibility, you can change the delivery date through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: Depending on your parcel's eligibility, you can change the delivery date. Use the link sent by DHL via email or text message (SMS) to check whether this option is available.
Can I send my parcel to a different address?
The options available depend on your DHL service.
DHL Express: Depending on your parcel's eligibility, you can request delivery to another address through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: Address changes may not be available. Check the link in your DHL email or text message (SMS).
Can I send my DHL parcel to a pickup point?
The options available depend on your DHL service.
DHL Express: Depending on your parcel's eligibility, you can request delivery to a DHL Express Service Point through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: You may be able to choose a pickup location. Use the link in your DHL email or text message (SMS) if the option is available.
How do I pick up my DHL parcel from a pickup location?
To pick up your parcel from a DHL pickup location, bring a government-issued photo ID and your tracking number or pickup notification.
How long does DHL hold my parcel at a pickup location?
Check the pickup deadline in your notification. Depending on your parcel's eligibility, DHL Express can hold your parcel for up to 30 days. You can request this through DHL On Demand Delivery.
Can I sign for my parcel in advance?
The options available depend on your DHL service.
DHL Express: Depending on your parcel's eligibility, you can sign for the parcel in advance through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: This option may not be available. Check the link in your DHL email or text message (SMS) for the options available for your parcel.
Can I leave my parcel with a neighbour?
The options available depend on your DHL service.
DHL Express: Depending on your parcel's eligibility, you can ask DHL Express to leave the parcel with a neighbour through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: This option may not be available. Check the link in your DHL email or text message (SMS) for the options available for your parcel.
What should I do if my international DHL parcel is on hold?
For international parcels on hold, DHL may need a document or customs payment. Check your email for DHL's instructions.