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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. About buying refurbished
  3. All you need to know about refurbished devices

All you need to know about refurbished devices

On the fence about refurb? All your questions can be answered here.

  • What are Premium devices and their benefits?
  • All about Android battery health
  • All about iPhone battery health
  • What can I expect from a refurbished MacBook battery?
  • How do I know how much storage (GB) I need?
  • What's the difference between locked and unlocked phones?
  • Is Back Market legit?
  • What condition will my device be in?
  • What accessories are included with my order?
  • How long can I expect my battery to last?
  • Are devices on Back Market guaranteed to be waterproof?
  • Which operating system is on the device?
  • What's the difference between GSM and CDMA?
  • Are items sold in their original packaging?
  • How do I find an item's technical specifications?
  • Does Back Market refurbish devices?
  • Simple guide to SIM cards and eSIMs
  • Why’s the price different at checkout?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska