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What condition will my device be in?
How are devices cleaned and refurbished?
What condition will my device be in?
Detailed testing and meticulous refurbishment are crucial to the reliability of reborn items. That’s why the sellers on Back Market must comply with our Quality Charter and meet our strict standards.
To create greater transparency, we’ve implemented a grading system that reflects the appearance of items sold on Back Market. Note that every device is guaranteed to be 100% functional regardless of its appearance grade: Fair, Good, Excellent, or Premium.
Premium
Premium devices are the best smartphones Back Market offers because they have flawless screens and bodies that show no signs of use; contain 100% genuine manufacturer parts and batteries; and their batteries come with a minimum of 90% capacity.
Excellent
Almost no signs of wear. The body may have very light micro-scratches, invisible at a distance of 8 inches (a bit longer than a standard-sized pencil) or more. For items with screens, the screen will have no scratches.
Good
Light signs of wear. The body may have light micro-scratches, invisible at a distance of 20 inches (about an arm’s length) or more. For items with screens, the screen will have no scratches.
Fair
Signs of wear. The body may have a few visible scratches and dents that don’t affect performance. Devices with screens may have light scratches that are slightly visible when the device is on.
Why aren't there actual photos of the devices?
All Back Market devices have a past life, so it's impossible to show photos that accurately reflect the exact condition of the devices selected. However, if after receiving your item you decide that you’d like a different condition, just return it within the first 30 days.
What if the item doesn't match the grade I ordered?
If the appearance of your device doesn't match its description, you can open a service request by logging in to your customer account > "Orders" > "Ask for help", within 30 days after the delivery.
For the fastest turnaround time, please include photos of the device from every angle and upload them to the service request. After the request is submitted, we'll respond within 1 business day to arrange an exchange or refund, whichever you prefer.
How are devices cleaned and refurbished?
Every item on our site is cleaned and tested by professional refurbishers. All devices are put back on factory reset and wiped clean, erasing previous personal data to give you a brand-new user experience. In addition, all smartphone batteries are guaranteed to have at least 80% of their original capacity. Batteries from all other devices (tablets, laptops, etc.) are guaranteed to have at least 85% of their original capacity.
The professional refurbishers who sell on Back Market repair and refurbish devices using compatible or original parts. They commit to using parts supplied by reliable, high-quality manufacturers. If you’re not completely satisfied with a device you’ve purchased on our site, you have 30 days to return the item and request a full refund. Your happiness is our top priority.