How does Back Market check the quality of refurbished items?
Back Market has an internal quality team that monitors the quality of items sold on the marketplace. Their work helps you buy refurbished items only from sellers that meet Back Market's quality standards.
How are devices cleaned and refurbished?
Sellers on Back Market clean, test, and check every device before it goes on sale. They reset devices to factory settings, erasing any previous data so you get a fresh start.
Sellers repair and refurbish devices using compatible or genuine parts. Original parts aren't guaranteed, but sellers commit to using parts from reliable, high-quality manufacturers.
Rest assured: If you're not completely satisfied with a device you've purchased, you have 30 days to return the item and request a full refund.