Back Market Support

How does Back Market monitor seller performance?

Back Market continues to assess seller performance after they join, to make sure they're still meeting our standards. Monitoring methods include:

- Mystery shopping
- On-site visits
- Customer reviews

Does the seller affect the quality of a Back Market item?

Every seller must meet the same quality standards, so whichever seller you choose, your item will be fully functional. The appearance grade, ranging from Fair to Premium, describes the item's appearance, not how well it works.

<a href="https://help.backmarket.com/en-us/articles/844928-what-condition-will-my-device-be-in">Find out what each appearance grade means</a>

Rest assured: Back Market has zero tolerance for counterfeit items sold in the marketplace. <a href="https://help.backmarket.com/en-us/articles/845012-counterfeit-items">Learn how Back Market handles sellers who don't meet its standards</a>

Back Market works with trusted sellers with years of experience and a proven track record. All 1,500+ sellers must meet the same quality standards to ensure every item is fully functional.

How does Back Market select and monitor its sellers?

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