Back Market - Help Center - USA Help Center home page

Go back to the shop
  1. Back Market - Help Center - USA
  2. About buying refurbished

About buying refurbished

Everything you need to know about your device's second life.

All you need to know about operating systems

  • Android compatibility guide
  • Windows 10 compatibility guide
  • Mac and macOS compatibility guide
  • Watch and WatchOS compatibility guide
  • iOS and iPad compatibility guide
  • iOS and iPhone compatibility guide

All you need to know about refurbishing

  • Experiencing camera problems on your phone?
  • Experiencing audio issues on your phone?
  • Locked vs. Unlocked
  • Is Back Market legit?
  • What to expect from each product grade
  • What accessories are included with my order?
See all 17 articles

Refurbisher & Back Market

  • Is the phone 5G compatible?
  • I can't use my unlocked phone with my carrier
  • Can I use a prepaid SIM card on my refurbished phone?
  • Using your phone overseas?
  • Which iOS will my iPhone or iPad work with?
  • Back Market’s Quality Assurance Fee — the price of quality
See all 11 articles

Place an order

  • Getting started with your renewed device
  • Help finding an item
  • Google PlayStore applications are no longer compatible with Windows Phone?
  • Which phone will work with my carrier?
  • Non-contractual photos?
  • Can I checkout as a guest?
See all 12 articles

Patnership / Sponsorship

  • How do I contact Back Market?
Deutsch Deutsch (Österreich) Ελληνικά English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano Nederlands Nederlands (België) Português Slovenčina svenska