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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. About buying refurbished

About buying refurbished

Everything you need to know about your device's second life.

All you need to know about operating systems

  • Mac and macOS compatibility guide
  • iPadOS compatibility guide
  • iOS compatibility guide

All you need to know about refurbished devices

  • What are Premium devices and their benefits?
  • All about Android battery health
  • All about iPhone battery health
  • What can I expect from a refurbished MacBook battery?
  • How do I know how much storage (GB) I need?
  • What's the difference between locked and unlocked phones?
See all 18 articles

Refurbisher & Back Market

  • Counterfeit items
  • Is my phone 5G compatible?
  • Why doesn't my unlocked phone work with my carrier?
  • Using a prepaid SIM card on your device
  • Can I use my phone overseas?
  • What's Back Market’s Quality Assurance Fee?
See all 9 articles

Place an order

  • What B2B services does Back Market offer?
  • How do I buy a single compatible AirPod or case?
  • Getting started with your refurbished device
  • Can you help me find the right item?
  • Will the phone work with my carrier?
  • Will I receive the same item shown in the photo?
See all 9 articles

Partnership & sponsorship

  • How do I contact Back Market about selling or partnership opportunities?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska