Getting started with your renewed device

Apple

Set up your iPhone, iPad, or iPod touch

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch 

Move from Android to iPhone, iPad, or iPod touch

2 methods to transfer data from Pixel to iPhone

Samsung

How to transfer content from old device to new Samsung Galaxy Smartphone via Smart Switch?

Google Pixel

Set up your Pixel phone

Transfer data from an iPhone to a Pixel

Transfer data from an Android phone to a Pixel

Other Laptops and Tablets

Got a new Mac? Here's what you need to know about setting it up

New PC or laptop? Here's what you need to know about setting it up

[Galaxy Tab A] How do I set up for first time use?

Set up your Surface

How to set up an Amazon Fire tablet

Back Market phones are delivered without a SIM card. If you have a carrier in mind, simply ask them about which type of SIM card is right for your phone. 

In a nutshell, most modern smartphones use a Nano-SIM card. But older smartphones usually use a Micro-SIM. And even older phones take a regular SIM card.

That’s the short of it, but if you’re looking for the long of it:

SIM cards, eSIM, dual SIMs: What do I need to know?

Can I use a prepaid SIM card on my refurbished phone?

This depends on whether your phone is locked or unlocked. 

Locked phones can only be used with a specific carrier. Unlocked phones can be used with any network or carrier in the country where you purchased the phone. Just pop the SIM card into the phone, and you’re all set. 

At Back Market, all our phones are labeled as locked or unlocked. You’ll see this right under the name of the device model:

Find more information here:

Locked vs. Unlocked: What's the difference?

I can't use my unlocked phone with my carrier

Will the phone work with my carrier?

If your carrier isn’t AT&T, Verizon, or T-Mobile, you’ll need to register your phone’s IMEI number with that carrier. 

With this number, your carrier can authorize your device to connect to its network — just log on to your carrier’s website to access your account and follow their registration instructions. You can also register your device at your carrier’s in-store location, but you may be asked to pay a small fee ($15-25 depending on the carrier).

Need more information? Get it right here:

Finding your IMEI number

eSIM not working?

Check for yourself by entering your IMEI number to your carrier’s “BYOD” (bring your own device) checker. To find your IMEI you can dial *#06# on your phone. 

If your phone ends up not being compatible please log in to your Back Market account and reach out to your seller. 

For more info, check out these articles:

Finding your IMEI number

Will the phone work with my carrier?

Don’t worry! This may happen if the phone was once locked to that carrier, but it shouldn’t affect your ability to use it with your own carrier.

Which operating system is preinstalled on my device? 

Back Market's 1-year warranty