General questions

Privacy notice for identity verification (excluding biometric data processing)

How does liveness identity verification work?

Why can’t I find some features on my device?

Privacy notice for the liveness identity verification

How do replacement orders function?

Why can't I connect to the Internet from my phone?

Where can I find delivery and shipping info?

I have an issue with my charger. What do I do?

Why it’s important to check the state of your package and item after delivery

I received a faulty/damaged device, what do I do?

I'm not happy with my order, what can I do?

An item is missing from my order. What do I do?

What if the appearance of my device doesn't meet my expectations?