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  1. Back Market - Help Center - United Kingdom
  2. Problem with my order

Problem with my order

Browse these articles for help with specific devices and issues.

iPhone, iPad

  • I see 'invalid SIM' or 'no SIM' on my iPhone/iPad
  • Force Restart my iPhone/iPad
  • Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
  • Wrong Keyboard on my iPhone/iPad
  • My phone makes noise when I take a picture, normal?

Smartphones Android

  • What’s the Pixel 4a battery performance program and am I eligible?
  • Finding your IMEI number
  • My phone is blacklisted 🤨

General questions

  • Why can’t I find some features on my device?
  • Privacy notice for the liveness identity verification
  • How do replacement orders function?
  • I have an issue with my charger. What do I do?
  • I received a faulty/damaged device, what do I do?
  • Not happy with your order? 😞
See all 7 articles
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (IE) English (US) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska

Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (IE) English (US) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska