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  1. Back Market - Help Center - United Kingdom
  2. Problem with my order

Problem with my order

Browse these articles for help with specific devices and issues.

iPhone, iPad

  • I need help connecting my iPhone to my carrier
  • I see 'invalid SIM' or 'no SIM' on my iPhone/iPad
  • How do I force restart my iPhone/iPad?
  • Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
  • How do I change the keyboard on my iPhone/iPad?
  • My phone makes noise when I take a picture, normal?

Smartphones Android

  • What’s the Pixel 6a battery performance program, and am I eligible?
  • What’s the Pixel 4a battery performance program and am I eligible?
  • How do I connect my Android to my carrier?
  • Finding your IMEI number
  • My phone is blacklisted

General questions

  • Privacy notice for identity verification (excluding biometric data processing)
  • How does liveness identity verification work?
  • Why can’t I find some features on my device?
  • Privacy notice for the liveness identity verification
  • How do replacement orders function?
  • Why can't I connect to the Internet from my phone?
See all 13 articles
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (IE) English (US) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska