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Back Market - Help Center - United Kingdom
Problem with my order
Problem with my order
Browse these articles for help with specific devices and issues.
iPhone, iPad
I see 'invalid SIM' or 'no SIM' on my iPhone/iPad
Force Restart my iPhone/iPad
Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
Wrong Keyboard on my iPhone/iPad
My phone makes noise when I take a picture, normal?
Smartphones Android
My phone is missing the inscription "CE" on the back cover, is it normal?
Finding your IMEI number
My phone is blacklisted 🤨
General questions
How do replacement orders function?
I have an issue with my charger. What do I do?
I received a faulty/damaged device, what do I do?
Not happy with your order? 😞
What if the appearance of my device doesn't meet my expectations?