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  1. Back Market - Help Center - United Kingdom
  2. About buying refurbished

About buying refurbished

Everything you need to know about your device's second life.

All you need to know about operating systems

  • Mac and macOS compatibility guide
  • iOS and iPad compatibility guide
  • iOS and iPhone compatibility guide 2024

All you need to know about refurbishing

  • Where does my refurbished device come from?
  • What are Premium devices and their benefits?
  • Android Smartphones: What battery life level should I receive my device with?
  • iPhone and iPad: What battery life level should I receive my device with?
  • What you should know about refurbished MacBook battery health and longevity
  • Refurbished in the UK, resold in the UK
See all 15 articles

Refurbisher & Back Market

  • Counterfeit items
  • Why does Back Market charge a service fee on my order?
  • How does Back Market verify accessories?
  • Are some refurbishers better than others on Back Market?
  • Can I choose my refurbisher on Back Market?

Place an order

  • How do I buy a single compatible AirPod or AirPods case?
  • Why the price of the PS5 is higher than the price of a new unit
  • How do I place an order?
  • What are the crossed-out prices on our website ?

Partnership / Sponsorship

  • Honest Mobile Plan & Back Market
  • Partnership & Sponsorship with Back Market
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (IE) English (US) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska