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Back Market - Help Center - United Kingdom Help Centre home page

  1. Back Market - Help Center - United Kingdom
  2. About buying refurbished

About buying refurbished

Everything you need to know about your device's second life.

All you need to know about operating systems

  • All about switching to ChromeOS Flex
  • Mac and macOS compatibility guide
  • iPadOS compatibility guide
  • iOS compatibility guide

All you need to know about refurbishing

  • What rights do I have over the data generated by my connected devices?
  • Why do prices vary on Back Market?
  • Where does my refurbished device come from?
  • What are Premium devices and their benefits?
  • Android Smartphones: What battery life level should I receive my device with?
  • All about iPhone battery health
See all 21 articles

Refurbisher & Back Market

  • Product safety information
  • Counterfeit items
  • Is my phone 5G compatible?
  • Why doesn’t my unlocked phone work with my network?
  • Using a prepaid SIM card on your device
  • Can I use my phone overseas?
See all 10 articles

Place an order

  • What is software obsolescence, and what does it mean for my MacBook?
  • All about obsolete computers
  • How do I buy a single compatible AirPod or case?
  • Getting started with your refurbished device
  • Can you help me find the right item?
  • Will the phone work with my carrier?
See all 10 articles

Partnership / Sponsorship

  • How do I contact Back Market about selling or partnership opportunities?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (Australia) English (Ireland) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska