You can contact DHL to change your delivery date, request delivery to a different address, or redirect your package to a pickup point. Available options depend on whether your package is shipped through DHL Express or DHL Parcel/eCommerce.
What do I need before I contact DHL about my Back Market order?
Before you contact DHL about your order, find your tracking number. DHL can't find your package using your Back Market order number.
How can I contact DHL in Belgium?
DHL has several divisions, including DHL Express and DHL eCommerce. Enter your tracking number on the DHL website to find the division handling your package and the appropriate contact information.
DHL Express: Call 02 715 50 50, or use the chat or online form on the DHL website
DHL eCommerce: For packages with tracking numbers starting with JVGL, track your package in dhlecommerce.be
Can DHL change the recipient's name?
DHL can't change the recipient's name on your package.
Can I change the delivery date of my DHL package?
The options available depend on your DHL service.
DHL Express: Depending on your package's eligibility, you can change the delivery date through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: Depending on your package's eligibility, you can change the delivery date. Use the link sent by DHL via email or text message (SMS) to check whether this option is available.
Can I send my parcel to a different address?
The options available depend on your DHL service.
DHL Express: Depending on your package's eligibility, you can request delivery to another address through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: Address changes may not be available. Check the link in your DHL email or SMS.
Can I send my DHL package to a pickup point?
The options available depend on your DHL service.
DHL Express: Depending on your package's eligibility, you can request delivery to a DHL Express Service Point through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: You may be able to choose a pickup location. Use the link in your DHL email or SMS if the option is available.
How do I pick up my DHL package from a pickup location?
To pick up your package from a DHL pickup location, bring a government-issued photo ID and your tracking number or pickup notification.
How long does DHL hold my package at a pickup location?
A DHL package stays at a Service Point for 14 days. Check the collection deadline in your notification.
Depending on your package's eligibility, DHL Express can hold your package for up to 30 days. You can request this through DHL On Demand Delivery.
Can I sign for my parcel in advance?
The options available depend on your DHL service.
DHL Express: Depending on your package's eligibility, you can sign for the package in advance through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: This option may not be available. Check the link in your DHL email or SMS for the options available for your package.
Can I leave my parcel with a neighbor?
The options available depend on your DHL service.
DHL Express: Depending on your package's eligibility, you can ask DHL Express to leave the package with a neighbor through DHL On Demand Delivery.
DHL Parcel / DHL eCommerce: This option may not be available. Check the link in your DHL email or SMS for the options available for your package.
What should I do if my international DHL package is on hold?
For international packages on hold, DHL may need a document or customs payment. Check your email for DHL's instructions.