You can contact UPS to change your delivery date, redirect your package to an Access Point, correct minor address errors, or request a package hold. Available options depend on your package eligibility and seller preferences.
What do I need before I contact UPS about my Back Market order?
Before you contact UPS about your order, find your tracking number. UPS can't find your package using your Back Market order number.
How do I contact UPS in Belgium?
Phone: 078 250 877, Monday–Friday, 8:00–18:00, and Saturday, 8:00–17:00
Email: custsvcbenl@ups.com (Dutch) or custsvcbefr@ups.com (French)
UPS charges a fee for changes requested by phone.
Can I change my UPS delivery date?
Yes, you can change the delivery date. In the UPS tracking page, select "Change My Delivery". You don't need a UPS account: UPS sends a one-time code by email.
You can also use UPS My Choice.
If the "Change My Delivery" option doesn't appear, the seller or the package type doesn't allow that change for your Back Market delivery.
Can I fix a small address mistake with UPS?
Yes, you can fix a small address mistake after a failed delivery attempt through the UPS tracking page. You can correct details such as an apartment number or to correct a ZIP Code.
Can UPS send my package to a completely different address?
Availability depends on your package eligibility. A fee may apply if an address change is available.
Can UPS change the recipient's name?
No, UPS can't change the recipient's name.
Can I send my package to a UPS Access Point?
Yes, you can send the package to a UPS Access Point (a UPS pickup location). In the UPS tracking page, select "Change My Delivery", then choose a location.
If the "Change My Delivery" option doesn't appear, the seller or the package type doesn't allow that change for your Back Market delivery.
How do I collect my package from a UPS Access Point in Belgium?
You can collect your package from a UPS Access Point (a UPS pickup location) with a government-issued photo ID that matches the name on the package and the release code or PIN code provided by UPS.
How long does UPS hold a package at a pickup location in Belgium?
In Belgium, UPS generally holds a package at a pickup location for 14 days.
Can UPS leave my package with a neighbor or in a safe place?
Availability depends on the seller's preference and your package eligibility. Check the available UPS tracking tools to see if you can request delivery to a neighbor or a safe place.
Can UPS hold my package while I'm away?
Yes, you can ask UPS to hold the package. Use UPS My Choice.