What do I need before I contact DPD about my Back Market order?
Before you contact DPD about your order, find your tracking number. DPD can't find your package using your Back Market order number.
How do I contact DPD in Belgium?
DPD in Belgium has no phone line, you can contact DPD Belgium online
Online: DPD website
Can I change my DPD delivery date?
Yes, you can change the delivery date for your DPD package through the link sent to you by email or text message (SMS), or use the DPD tracking page.
Can I send my DPD package to a different address?
DPD can't send your package to a different address.
Can I change the recipient's name on my DPD package?
DPD can't change the recipient's name on your package.
Can I send my package to a DPD pickup location?
Yes, you can send your DPD package to a pickup location. Use the link sent to you by email or text message (SMS), or use the DPD tracking page.
How do I pick up my package from a DPD pickup location?
To pick up your DPD package, follow the pick up instructions sent to you by email or text message (SMS).
How long does DPD keep my package at a pickup location?
In Belgium, a DPD package stays at a pickup location for 5 calendar days.
Can I leave my DPD package with a neighbor or in a safe place?
Depending on your package eligibility you can leave your DPD package with a neighbor or in a safe place.