You can contact bpost to change your delivery date or redirect your package to a pickup location. Available options depend on your package eligibility and delivery status.
What do I need before I contact bpost about my Back Market order?
Before you contact bpost about your order, find your tracking number. Bpost can't find your package using your Back Market order number.
How do I contact bpost?
Phone: 02 278 51 26, Monday–Friday, 8:00–12:30 and 13:00–18:00, and Saturday, 9:00–13:00
Online: Chat with bpost virtual assistant (24/7) or with a live agent during office hours through bpost website
Can I change the delivery date of my bpost package?
Depending on your package eligibility, you can change the delivery date using the link in your bpost notification.
Can I send my bpost package to a different address?
No, you can't send your bpost package to a different address. The delivery address can't be changed.
Can I send my package to a bpost pickup location?
Depending on your package eligibility, you can redirect your package to a bpost pickup location using the link in your bpost notification.
How do I pick up my package from a bpost pickup location?
To pick up your package from a bpost pickup location, use the barcode sent by email, available in the My bpost app, or included in the absence notice. Anyone with the barcode can pick up your package on your behalf.
For registered packages, only the recipient can pick them up. They'll need a government-issued photo ID and the barcode.
To pick up your package from a bpost Bbox locker, scan the QR code sent by email or available in the My bpost app.
How long does bpost hold my package at a pickup location?
Bpost pickup locations hold packages for 14 calendar days. Bbox lockers hold packages for 5 calendar days.
Can I change the recipient's name on my bpost package?
No, bpost can't change the recipient's name on your package.