What condition will my device be in?
How are devices cleaned and refurbished?
What condition will my device be in?
Detailed testing and meticulous refurbishment are crucial to the reliability of reborn items. That’s why our sellers must comply with our Quality Charter and meet our strict standards.
To create greater transparency, we’ve implemented a grading system that reflects the appearance of items sold on Back Market. Note that every device is guaranteed to be 100% functional regardless of its appearance grade: Fair, Good, or Excellent.
Excellent
Like new. The body may have very light micro-scratches, invisible at a distance of 8 inches (a bit longer than a standard-sized pencil) or more. For items with screens, the screen will have no scratches.
Good
Light signs of wear. The body may have light micro-scratches, invisible at a distance of 20 inches (about an arm’s length) or more. For items with screens, the screen will have no scratches.
Fair
Signs of wear. The body may have a few visible scratches and dents that don’t affect performance. For devices with screens, they may have light scratches that are slightly visible when the device is on.
Why aren't there actual photos of the devices?
All Back Market devices have a past life, so it's impossible to show photos that accurately reflect the exact condition of the devices selected. However, if after receiving your item you decide that you’d like a different condition, just return it within the first 30 days.
What if the item doesn't match the grade I ordered?
If the appearance of your device doesn't match the condition description, you can open a service request with the refurbisher by logging in to your customer account > "My orders" > "Ask for help".
For the fastest turnaround time, please include photos of the device from every angle and upload them to the service request. After the request is submitted, we'll respond within 1 business day to arrange an exchange or refund, whichever you prefer.
How are devices cleaned and refurbished?
Every item on our site is cleaned, tested, and certified by professional refurbishers. All devices are put back on factory reset and wiped clean, erasing any previous personal data to give you a brand-new user experience. In addition, all batteries (in smartphones, tablets, laptops, etc.) are guaranteed to have at least 85% of their original capacity.
The professional refurbishers who sell on Back Market repair and refurbish devices using compatible or original parts. They commit to using parts supplied by reliable, high-quality manufacturers. If you’re not completely satisfied with a device you’ve purchased on our site, you have 30 days to return the item and request a full refund. Your happiness is our top priority!