What quality standards do Back Market devices meet?
Each seller refurbishes items to meet Back Market’s quality standards, with inspections covering up to 100 quality checkpoints. Items must also meet the following requirements:
Battery health that meets industry standards
A full factory reset, data scrub, and cleaning and polish
No locked, stolen, or fraudulently sourced devices
What protections do I get when I buy on Back Market?
Every purchase comes with a 1-year warranty, 30-day returns, and customer care support when you need help. The return policy gives you time to decide whether to keep your purchase, while the warranty covers eligible hardware and software defects, subject to applicable terms and exclusions.
Back Market also maintains the quality of its marketplace by selecting and evaluating its sellers.
How does Back Market help me choose a refurbished device?
Back Market curates its listings to help you find the best value in price and quality for each device configuration, including model, storage, color, and condition. Each device also has an appearance grade, from Fair to Premium, indicating how it looks. Regardless of grade, every device is fully functional.
What are the benefits of buying refurbished?
Buying refurbished gives electronics a second life and generally has a lower environmental impact than buying new. It can also save you money while making more sustainable use of the technology you rely on. On average, refurbished devices generate up to 92% less CO2 emissions than producing a new one.
This figure is based on the difference in carbon footprint, excluding usage, between a new smartphone (77.31 kg CO2e) and a refurbished smartphone (7.09 kg CO2e) with an initial lifeplan of 3 years (ADEME, September 2022, "Assessment of the environmental impact of a set of refurbished products").