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Back Market - Help Center - United Kingdom Help Centre home page

  1. Back Market - Help Center - United Kingdom
  2. Trade-in

Trade-in

How to assess your item and get a price offer

  • Trade in and trade up with Back Market & PlayStation
  • How does Shake to Trade-in work?
  • How do I trade in my device for cash on Back Market?
  • How do I best describe the condition of my device?
  • Do I need to include accessories when I trade in a device on Back Market?
  • I’m not sure about the model of the item I want to trade in. What can I do?
See all 8 articles

How to ship your item

  • How do I cancel my trade-in?
  • How to take photos of your item before shipping
  • How do I prepare and ship my package?
  • How do I disconnect my iCloud, Google, or Samsung account?
  • How do I get paid through Trade-in?
  • What if I misdescribed the condition of my item?

What to do after shipping an item

  • How do I track my package? What if it’s lost?
  • The refurbisher asked me to do something and I don’t know how. What should I do?
  • Why did I receive a counteroffer from the refurbisher?
  • I haven’t heard back from the refurbisher. What should I do?
  • I still haven’t received payment for my device. What’s going on?
  • How do I get my item back if it's not accepted by Trade-in?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

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For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (IE) English (US) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska