Trade-in
Learn how the Trade-in process works from start to finish.How Trade-in works
Assessing your trade-in device condition
- What’s the difference between Shake to Trade‑in, Scan to Trade‑in, and AI Grading?
- How do I best describe the condition of my device when I trade it in?
- Do I need to include accessories when I trade in a device on Back Market?
- I’m not sure about the model of the item I want to trade in. What can I do?
Preparing and shipping your trade-in
Finalizing your trade-in
- How do I track my package? What if it’s lost?
- The refurbisher asked me to do something and I don’t know how. What should I do?
- Why did I receive a counteroffer from the refurbisher?
- How do I get paid through Trade-in?
- I haven’t heard back from the refurbisher. What should I do?
- I still haven’t received payment for my device. What’s going on?