Trade-in

How to assess your item and get a price offer

Trade in and trade up with Back Market & PlayStation

How does Shake to Trade-in work?

How do I trade in my device for cash on Back Market?

How do I best describe the condition of my device?

Do I need to include accessories when I trade in a device on Back Market?

I’m not sure about the model of the item I want to trade in. What can I do?

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How to ship your item

How do I cancel my trade-in?

How to take photos of your item before shipping

How do I prepare and ship my package?

How do I disconnect my iCloud, Google, or Samsung account?

How do I get paid through Trade-in?

What if I misdescribed the condition of my item?

What to do after shipping an item

How do I track my package? What if it’s lost?

The refurbisher asked me to do something and I don’t know how. What should I do?

Why did I receive a counteroffer from the refurbisher?

I haven’t heard back from the refurbisher. What should I do?

I still haven’t received payment for my device. What’s going on?

How do I get my item back if it's not accepted by Trade-in?