Back Market - Help Center - United Kingdom Help Centre home page

Go back to the shop

Back Market - Help Center - United Kingdom Help Centre home page

  1. Back Market - Help Center - United Kingdom
  2. Your orders

Your orders

Need to check on an order, get a receipt, or let us know about an issue? See how to manage your orders here.

iPhone, iPad

  • I need help connecting my iPhone to my carrier
  • I see 'invalid SIM' or 'no SIM' on my iPhone/iPad
  • How do I force restart my iPhone/iPad?
  • Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
  • How do I change the keyboard on my iPhone/iPad?
  • My phone makes noise when I take a picture, normal?

Smartphones Android

  • What’s the Pixel 6a battery performance program, and am I eligible?
  • How do I connect my Android to my carrier?
  • Finding your IMEI number
  • My phone is blacklisted

General questions

  • Why can’t I find some features on my device?
  • How do replacement orders function?
  • Why can't I connect to the Internet from my phone?
  • Where can I find delivery and shipping info?
  • Why it’s important to report any damage to your device
  • I have an issue with my charger. What do I do?
See all 13 articles
Deutsch Deutsch (Österreich) Ελληνικά English (Australia) English (Ireland) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska

Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (Australia) English (Ireland) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska