Your device is considered damaged if it has:
- Been dropped
- Received a shock
- Come into contact with water (oxidation)
- Been opened or repaired by a third party (other than the seller)
In other words, if a malfunction occurs due to your device being broken, water-damaged, opened by a third party, or impacted by a fall or shocks, the warranty will no longer apply and the refurbisher will not be obliged to take care of your request. This is what we call the “exclusion of warranty”.
Important! If you have sent your item to your refurbisher while it is out of warranty, the device will be returned to you as-is and at your expense. The easiest and fastest way to get help is to be honest when reporting the state of your device.