Covid-19 epidemic has no major impact on Back Market’s activities. More details
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  1. Back Market - Help Center - United Kingdom
  2. Resolve Issues

Resolve Issues

An issue on your product? Need to open a ticket with the seller? Find all the infos needed here.

My order's arrived, but I have a problem

  • My order arrived damaged. What can I do? 🤨
  • I received a faulty/damaged device. What do I do?
  • Not happy with your order??😞
  • How can I get in contact with the Back Market team?
  • How do I ask for help on my order?
  • My phone is missing the inscription "CE" on the back cover, is it normal?
See all 11 articles

Before sending back my product

  • How do I disconnect from an iCloud account?
  • How do I sign out of my Google Account?
  • How do I delete my Android/Samsung account?

Cancellation & retraction of your order

  • How do I cancel my order?
  • Can I change the shipping address on my order?
  • I was charged for an order but I can't find it in my account
  • Why was my order cancelled ?
Back Market - Help Center - United Kingdom
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