What do I need before I contact DPD about my Back Market order?
Before you contact DPD about your order, find your tracking number. DPD can't find your package using your Back Market order number.
How do I contact DPD in the Netherlands?
DPD in the Netherlands has no phone line, you can contact DPD Netherlands online.
Online: Use the Robin chat assistant or contact form on DPD Netherlands
Can I change my DPD delivery date?
Yes, you can change the delivery date for your DPD package through the link sent to you by email or text message (SMS), or use the DPD tracking page.
Can I send my DPD package to a different address?
DPD can't send your package to a different address.
Can I change the recipient's name on my DPD package?
DPD can't change the recipient's name on your package.
Can I send my package to a DPD pickup location?
Yes, you can send your DPD package to a pickup location. Use the link sent to you by email or text message (SMS), or use the DPD tracking page.
How do I pick up my package from a DPD pickup location?
To pick up your package, go to a pickup location and bring the QR code sent to you by DPD (called Pickup Pass) via email or text message (SMS). In the Netherlands, anyone with the Pickup Pass can pick up the package for you.
How long does DPD keep my package at a pickup location?
Check the pickup deadline for your DPD package in the notification sent to you by email or text message (SMS).
Can I leave my DPD package with a neighbor or in a safe place?
Depending on your package eligibility you can leave your DPD package with a neighbor or in a safe place.