You can contact PostNL to change your delivery date or redirect your package to a pickup location using the app or notification link. Available options depend on your package eligibility and delivery status.
What do I need before I contact PostNL about my Back Market order?
Before you contact PostNL about your order, find your tracking number. PostNL can't find your package using your Back Market order number.
How do I contact PostNL?
Phone: 088 225 55 55, Monday–Friday, 8:30–20:00
Online: PostNL customer service
App: PostNL app
Can I change the delivery date of my PostNL package?
Depending on your package eligibility, you can change the delivery date using the PostNL app or the link in your notification.
Can I send my package to a PostNL pickup location?
Depending on your package eligibility, you can redirect your package to a PostNL pickup location using the PostNL app or the link in your notification.
Can I send my PostNL package to a different address?
PostNL can't change the delivery address of your package.
Can I change the recipient's name on my PostNL package?
PostNL can't change the recipient's name on your package.
What do I need to pick up my package from a PostNL pickup location?
To pick up your package from a PostNL pickup location, bring your track-and-trace message and a government-issued photo ID, such as an ID card or driving licence.
Note: Have your barcode and postcode ready when you pick up your PostNL package. Check the pickup deadline in your notification.