Back Market - Help Center - USA Help Center home page

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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. Your orders
  3. Issues with an order

Issues with an order

  • How do replacement orders work?
  • Why it’s important to report any damage to your device
  • I received a faulty or damaged device. What do I do?
  • I'm not happy with my order, what can I do?
  • What if my device’s appearance doesn’t meet my expectations?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (Australia) English (United Kingdom) English (Ireland) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska