Back Market - Help Center - USA Help Center home page

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Back Market - Help Center - USA Help Center home page

  1. Back Market - Help Center - USA
  2. About buying refurbished
  3. Refurbisher & Back Market

Refurbisher & Back Market

Any questions about our refurbishers?

  • Is my phone 5G compatible?
  • Why doesn't my unlocked phone work with my carrier?
  • Using a prepaid SIM card on your device
  • Can I use my phone overseas?
  • What's Back Market’s Quality Assurance Fee?
  • How does Back Market verify accessories?
  • Are some sellers better than others on Back Market?
  • Can I shop items from a specific seller on Back Market?
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Still need help?

To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. We’ll get back to you within 1 business day.

Get help with an order
For anything else, contact us with this form
Deutsch Deutsch (Österreich) Ελληνικά English (AU) English (GB) English (IE) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska