Taking photos of your item before shipping it off to the refurbisher is a required step for Trade-in that protects you in case anything happens to your item in transit.
Regardless of the item, the photos must:
- Be clear and bright
- Show no reflection on the screen
- Show your shipping label
- Show your shipping kit
Jump to your item category:
Photos of Smartphones & tablets
Please send photos of the:
- Front screen switched on (if possible)
- Front screen switched off
- Back
- Left edge
- Right edge
- Top edge
- Bottom edge
- Charging port
Photos of MacBooks
Please send photos of the:
- Front screen switched on (if possible)
- Front screen switched off
- Top of the computer
- Right edge (with the screen slightly open)
- Left edge (with the screen slightly open)
- Front edge (screen closed)
- Back
- Charging ports
Other items
For all other items, take photos of your item from all angles and closeups of important features. Please make sure there isn’t a reflection. Keep in mind that these photos will be your protection if something goes wrong during shipping. So, the more detailed, the better!