At Back Market, our refurbished devices are as good as new. Actually, they’re better because renewed electronics have a much lower environmental footprint. We know that you may have questions when making the switch from buying new to buying refurb. Here, we address the battery life of refurbished devices.
In case you’ve already purchased a device from us (thanks, btw!), don’t forget you can reach out to the seller any time. If you can’t find what you’re looking for in our FAQs, you can reach them by logging into your Back Market account > My Orders > Ask for help.
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What battery performance can I expect over my phone's lifetime?
At Back Market, every battery is required to be at least 80% at the moment it's in your hands. If your device does not reach at least 80% of its initial charge capacity when you receive it, reach out to the seller and they will replace the battery or device for you.
Every battery degrades over time, and newer operating systems typically take up more memory on devices and require more battery power to run on older devices. Because of this, the battery life on older devices will start to drain faster throughout the life of the device.
Because of this, it’s inevitable: your battery's health will eventually fall below 80% of its initial charge capacity with normal use. It shouldn’t happen right away though. If you run into this issue during your 1-year warranty period, please reach out to your seller. We can’t promise that they’ll offer a free battery replacement but they can give you valuable advice with repairs if they’re necessary.
My battery doesn't last long
The best way to prevent your battery from draining is to be mindful about how you use your device. Certain apps, such as games, video streaming, or social media can demand a lot from your battery. So, if you're running multiple apps at once, like IG, Fortnite, Netflix, etc., the battery will drain quicker than you're expecting. To help prevent this, you can close apps you're not using to increase your battery's life! You can find more tips to improve your battery life in this article.
Whatever the grade of your device, each battery is checked and tested by our sellers to ensure it has at least 80% capacity. If you receive your device and aren't getting the battery life you expected, you can check your battery by following these steps:
Go to Settings > Battery > Battery Health
Although the wording of some of these options may differ, this should point you in the right direction for any Android device:
Go to Settings > Battery > Battery Usage
Additionally, 3rd party apps like AccuBattery can help you track the lifetime health of your battery.
Open the "Samsung Members" app and then
Get Help > Interactive checks > Battery
When you begin to use your device, synchronizing your data requires a lot of resources and can use up the battery life of your smartphone. Don't panic, it's normal! Charging may take a bit longer than normal, and it may discharge quickly, but once your phone is completely up and running, the battery discharge rate should return to normal.
My device isn't charging
If your device isn't charging, be sure to check the charging cable, AC adaptor, and outlet to make sure all these accessories are working. To do so, plug a different device into the charging cable. If it’s not charging, use a different AC adaptor or plug it into a different outlet to see if that fixes the issue. If you're still not seeing a charge, swap out the charging cable as well.
If you've tried a different charging cable, AC adaptor, and outlet — and still can't get the device to charge, contact the seller for help.
The battery is warm or inflated
Excessive heat from your battery or an inflated battery are signs that the battery is not functioning correctly. If you're experiencing this issue, remove the device from the charger, turn off the device to ensure it's no longer draining the battery, and contact the seller for a replacement or repair.
If your battery is very warm, but not burning up during charging, be sure you're using the correct AC adapter. Power adapters for computers, tablets, and larger devices can send excessive power to your device, causing the battery to warm when charging.
Need more help?
Feel free to get in touch with us here.