Stay cool. We've got your back.
If it’s been more than 2 business days since they’ve received your device and they haven’t sent a confirmation or if you’ve sent a message and haven’t heard back from the refurbisher after 1 business day, you're in the right place.
Get in touch with them directly by logging in to your Back Market account > "My trade-ins" > "See more details" and then sending a message to the refurbisher.
If the problem continues, reach out to us directly through this form or call us at +1 (855) 442-6688. Include as much information as possible, and we’ll get back to you as soon as we can.