Once a refurbisher receives your item, they have 2 business days to check that it matches the assessment.
If you haven’t heard from the refurbisher in less than 2 business days:
- Fear not! The refurbisher should be reaching out as soon as they finish checking your item.
If you haven’t heard from the refurbisher in more than 2 business days:
- Log in to your Back Market account
- Go to “My BuyBack sales”
- Click on “See more details” to send a message to the refurbisher
If you’ve sent a message and haven’t heard from the refurbisher after 1 business day, please reach out to us directly using this form. Include as much information as you can about the issue, and we’ll get back to you as soon as possible.