Once a refurbisher receives your item, they have 2 business days to check that it matches the assessment.
If you haven’t heard from the refurbisher in less than 2 business days:
- Fear not! The refurbisher should be reaching out as soon as they finish checking your item.
If you haven’t heard from the refurbisher in more than 2 business days:
- Log in to your Back Market account
- Go to “My BuyBack sales”
- Click on “See more details” to send a message to the refurbisher
If you’ve sent a message and haven’t heard from the refurbisher after 1 business day, please contact us directly through this form or by telephone at +1(855) 442-6688. Include as much information as possible, and we’ll get back to you as soon as we can.