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Back Market - Help Center - United Kingdom
Returns and refunds
Returns and refunds
Want to send something back or wondering what comes next in the return process? Find out how to start a return and what to expect once it's on its way.
Know before you ship
All you need to know about user accounts
Why it’s important to report any damage to your device
Returns
How do I return an item I bought on Back Market?
How does Express Replacement work?
Common questions about the return process
Returns and refunds policy
Can I get a temporary device while mine is being repaired?
Order cancellations
What if I change my mind about the item within the first 30 days?
I see an unexpected charge from Back Market
Why was my order cancelled ?
Refunds
How do refunds work at Back Market?
What happens to my refund if my card expires or my bank account is closed?