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Back Market - Help Center - Australia Help Centre home page

  1. Back Market - Help Center - Australia
  2. Device help and troubleshooting
  3. Smartphones

Smartphones

  • What’s the Pixel 6a battery performance program, and am I eligible?
  • Why is my device locked?
  • Caring for your Galaxy Z Flip device
  • All you need to know about the Apple Pencil
  • Why does my iPhone shut down or restart unexpectedly?
  • Why doesn't my unlocked phone work with my carrier?
  • Why can't I connect to the Internet from my phone?
  • I see “Invalid SIM” or “No SIM” on my iPhone/iPad
  • How do I force restart my iPhone/iPad?
  • Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
  • Why does my Android shut down or restart without warning?
  • My device doesn’t turn on
  • Why does my battery drain so quickly?
  • My device’s battery capacity is below 80%
  • Why isn’t my battery charging?
  • My phone makes noise when I take a picture, is this normal?
  • My microphone doesn’t work
  • My device’s sensors don’t work properly
  • Why can’t I update my phone?
  • What do I need to know about eSIM?
  • Finding your IMEI number
  • Why did I get a blocklisted device?
  • Why can't I install apps on my phone?
  • Why doesn’t the GPS on my phone work?
  • What’s wrong with my phone’s button or switch?
  • My device's Touch has issues
  • My phone’s plugs and sockets aren’t working
  • Facial recognition/Face ID isn’t working
  • My device has a display issue
  • Why is my battery heating up/swelling?
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Deutsch Deutsch (Österreich) Ελληνικά English (United Kingdom) English (Ireland) English (United States) Español Suomi Français (Belgique) Français (France) Italiano 日本語 Nederlands Nederlands (België) Português Slovenčina Svenska