Device help and troubleshooting
Something not working as expected? Get step-by-step instructions on setting up your device or solving common issues with smartphones, laptops, and accessories.Setting up your device
- How to set up your 'new' iPhone
- Using a prepaid SIM card on your device
- How do I change the keyboard on my iPhone/iPad?
- How do I set up my MacBook?
- How do I change the language on my phone?
- My Mac is in the wrong language
Smartphone troubleshooting
- What’s the Pixel 6a battery performance program, and am I eligible?
- Why is my device locked?
- Caring for your Galaxy Z Flip device
- I need help connecting my iPhone to my carrier
- How do I connect my Android to my carrier?
- All you need to know about the Apple Pencil
Laptop troubleshooting
- My laptop’s sound isn’t working
- My laptop is too slow
- My laptop’s webcam isn’t working
- My laptop is overheating
- My laptop’s Wi-Fi and/or Bluetooth aren’t working
- There’s an issue with my laptop’s operating system (OS)