Taking photos of your item before you send it off protects you in case anything happens in transit. That’s why it’s a required step for Trade-in. You don’t need to send us these photos, just keep them stored somewhere safe in case they’re needed in the future.
Before shipping, take photos of:
Your device (all angles):
Clear and bright photos
No screen reflections
See specific requirements below by device type
Your packaged device with shipping label:
Take one photo showing the shipping label clearly visible on your package
Photos of smartphones & tablets
Your photos should capture these parts of the device:
Front screen switched on (if possible)
Front screen switched off
Back
Left edge
Right edge
Top edge
Bottom edge
Charging port
Photos of MacBooks
Your photos should capture these parts of the device:
Front screen switched on (if possible)
Front screen switched off
Top of the computer
Right edge (with the screen slightly open)
Left edge (with the screen slightly open)
Front edge (screen closed)
Back
Charging ports
Other items
For all other items, take photos of your item from all angles. Make sure to include closeups of important features, and check that there isn’t a reflection on any screens.
Keep in mind that these photos will be your protection if something goes wrong during shipping. So, the more detailed, the better!